Training Programme on Customer Service and Leadership Development Programme held on November 30, 2024

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  1. Training Programme on Customer Service and Leadership Development Programme held on November 30, 2024:





  1. Impart knowledge and sharpen skills in bank Marketing – Concept, Ingredients, Marketing tools, Effective customer service emerge as FSWM Bank.
  2. Leadership skill encourages to find innovative ways of developing and managing people, guide organization and team members for value creation.
  3. SWOT Analysis to assess strength and weaknesses of the organization and areas for improvement. Mitigating potential threats and challenges that impact effectiveness of business and encashing opportunities for growth. The participants shall be exposed to take remedial measures in such situations effectively with success.
  4. Communications in service industry like Banks who deal with intangible products assume greater importance. Participants would be enlightened to develop listening skills, body language, verbal and written communication skills for effective communication with cross section of people to win over their loyalty.
  5. Stress management session would focus and help participants to identify triggers and warning signs of stress and take steps to cope up with the same and relax for betterment of the organization.
  6. For improving inter-personal relationship, first understand customers coming from varied background, courtesy, tact, empathy concerns and politeness in professional manner. Gain confidence in face to face communication to continue to maintain harmonious relationship at all level without compromising your self-respect.

The following faculties imparted training on different subjects:

  • Shri Shekhar Raje, Retd. Principal of Saraswat Co-op. Bank Ltd., Mumbai, imparted training on SWOT Analysis, Interpersonal Relationship and its importance, Soft Skills and Communication Skills, Stress Management, etc.
  • Shri Madhav Prabhune, Banking Expert imparted training on Deposit Mobilization, Marketing, Effective Customer Service, Leadership Skill and Development, Case Studies, etc.